DENTestetica (21)
Dental Clinic, Poland

My experience: in this clinic you don't get what you pay for and there is no warrantee like they promised before treatment. It seems
like the staff just care about money and will do everything to avoid clients who get problems due to bad dental treatment in the
clinic.
 
Client Response:
I am sorry to hear that you are not satisfied with the treatment you recived in Dentestetica. Let me try to sum up what happend to you. You came to us to make two new crowns on your two front teeth. We also recomended you to change a filling, but that was not your priority, and that is fine for us. We did preparation and made two new full ceramic crowns for you. We placed this crowns for you on wednesday. You where not happy with the shape of the crowns and you felt the crowns were to white. So we did not place this crowns, but took more pictures and sent it once again to our technician with your new instructions. 24 hours later we reccived the new crowns. This time a bit darker, with a darker shape close to the gum and the original collor closer to the tip of the crowns. Exactly the way that you wanted. When the crowns arrived and you could see them on a model you were very satisfied, so we semented this crowns on your two front teeth. After this you could look your self in the mirror and again you stated that you were very happy with the result. Then two weeks after you left the clinic you contact us again and tells us that the collor is to dark, and you want to have the collor that was on the first set of crowns you tried. We understand that you can change your mind, and we also understand that this is esthetic and a subjectiv judgment and of course very important so we have offered us to try to take this crowns of for you and as a gestuer from our side try to make them a bit whiter again. But I have to be very clear. This is something we would like to do as a gestuer and not as a guarantee case. It means that the treatment will be free of charge, but we will not cover your flight and accomodation (We would do that if it was a guarantee case).
 

Reviewer: Username: Unsatisfied client Age: 35-44 Location: Oslo Norway Gender: female Operation or treatment: Ceramic crowns

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic environment:

 
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I decided to go to Krakow to Denpro because they were recommended by several friends who had been there. I quickly got in touch and
were promised a decent apartment of 40 m2 20 m from the dental center. This was ok, but they said nothing about all the noise from trams
and trains that passed right next to the apartment. This made it very difficult to sleep and we came home completely exhausted. We
arrived on a Tuesday about 12 am and ended in "chair" immediately. I got a decent overview of what they thought should be done with and
with a price and we agreed the treatment and I signed a contract. This went very well apart from one day when I did not receive
anesthesia. This resulted in great pains. So advertising for a painless treatment is not quite right. I should perhaps asked for
anesthetic, but understood it so that the painful part would only last a short while. So was not the case. Latest treatment was on
Friday at 19:00 to 20:00. We were traveling Saturday morning 07:30 This treatment also went smoothly except that I am a little
dissatisfied with the one tooth that is much lower than the two next. This low tooth (a grinder) has received a temporary crown as
intended, but it was not agreed that it should be so low. In this tooth I have all the time since also had a toothache. It "report" by
cold and hot drinks. This will hopefully stop. Staff at the clinic was accommodating and pleasant and the equipment excellent and I can
recommend my friends to go there for treatment, but because of one painful day and apartment location I would overall not give more
than 4 stars of 6 possible.
 

Reviewer: Username: Taurar Age: 55 yrs and above Location: Norway Gender: male Operation or treatment:

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic environment:

 
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A superb clinic in every respect. Highly skilled technicians, superior equipment, friendly and efficient service. I had a difficult root
canal procedure which also required reconstruction of the deteriorated tooth. This was done with the greatest care and proficiency. I
returned 6 months later for the crown, which was made within 48 hours and fitted perfectly.
 

Reviewer: Username: Paul Age: 45-54 Location: Cambridge, UK Gender: male Operation or treatment: root canal and crown

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic environment:

 
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I chose Dentestetica because it received several recommendations on a blog -- and I wanted to visit Krakow! I was delighted on both
counts. Setting up my two visits by email was surprisingly easy. All the staff were very welcoming and kind, and extremely
professional. They all speak English to a high standard. After a treatment meeting, the dental work is divided up between different
specialists, who make notes at each stage,so that the others are kept up to date. They are willing to work late to ensure that your
treatment will be completed on schedule. The clinic is modern and the technology bang up to date -- from computers to X-rays, not to
mention the dental equipment itself. Although the treatment can be quite intensive at times, there are also opportunities to explore
Krakow and its environs. It's a fascinating, beautiful and interesting place. The first stage of my treatment has been completed, and
I am very pleased with the outcome. I will probably return within twelve months for a couple of implants. And more exploration of a
lovely city.
 

Reviewer: Username: ElaineJ Age: 55 yrs and above Location: France Gender: female Operation or treatment:

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic environment:

 
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Good reception airport and clinic. Superb scanning and mapping, prepare agreement before starting treatment. Good for control and
refinement of the bit. Very friendly staff among expedition staff and dentists / specialists. Final price matching upfront
cost. Original review translated to English in Google translate.
 

Reviewer: Username: BRA Age: 55 yrs and above Location: Namsos, Norge Gender: male Operation or treatment: Insertion of two three-term BRIDGES

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic environment:

 
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Hi I was here in September for the first time, a very nice city Krakow, I got an estimate on my teeth and it was no small way done, but
I said ok fix anything, it made them four days in the chair from 09, 00 in the morning until 20.00 at night. Then I came back in
November, as did those finished with teeth, those promised me a hollyvod smile and I got it. I am very happy with the them did with my
teeth, and it's amazing rise nice people working there, and there are beautiful women there too working there, everyone has a happy and
good attitude :-D is highly recommended :-D big hug to everyone at the clinic :-D specifically for the ladies :-D big hug
 

Reviewer: Username: Tengel Age: 45-54 Location: Norway Gender: male Operation or treatment:

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic environment:

 
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A very friendly environment. :-). Profesional, caretaking and absolutely customer-friendly. I'll be back in a few months. Krakow
old-town also is really worth a visit!
 

Reviewer: Username: Roy-Arild Age: 55-0 Location: Norway Gender: male Operation or treatment: General teethcare + implants

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic environment:

 
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Me and my partner went down to Krakow and would arrange teeth. Joined entet at the airport and driven straight to the clinic. X-ray and
consultation was done and we got the treatment plan, accepted it and started treatment immediately. Everyone was friendly and very
helpful. Excellent dentistry. Dentists have compassion for you when you lie there for hours. All in all, I am very satisfied and
recommend you to anyone considering going abroad. :)
 

Reviewer: Username: Helena Age: 35-44 Location: Harstad, Norway Gender: female Operation or treatment: Root canal + + + + and several bridges.

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic environment:

 
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As patient you will have a detailed treatment description with prices, meet professional dentists, top equipment and friendly staff. And
an efficient laboratory provide "new teeth" in due time!
 

Reviewer: Username: Magnar Age: 55 yrs and above Location: Tau, Norway - close to Stavanger Gender: male Operation or treatment: in-lay, full-ceramic Zirconium crowns

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic environment:

 
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very very modern surgery in a lovely city,the people at Dentestetica are wonderful,very caring and excellent at their work.I was treated
with kindness and care throughout my treatment.I am from a generation that has a real fear of dentists,thanks to all the people at this
fabulous clinic...no longer !!! I am more than satisfied with my treatment,had no pain and would gladly recommend this clinic to
anyone. Thank you to all the medical staff and the girls at reception Try them......the worst that can happen is that you will get a
welcome
 

Reviewer: Username: Terry Age: 55 yrs and above Location: Nottingham uk Gender: male Operation or treatment: Dental Reconstruction

Ratings: Outcome of treatment: Quality of care: Value for money: Patient Communication: Hospital/clinic environment:

 
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