I hardly ever write reviews, but felt compelled to do it for this one because the procedure was so important to me.
Unfortunately I
did not have the same overwhelmingly positive experience as othe
I hardly ever write reviews, but felt compelled to do it for this one because the procedure was so important to me.
Unfortunately I
did not have the same overwhelmingly positive experience as other people seem to have done - here are a few comments:
- initial
communications excellent, very professional. Co-ordinator spoke excellent English and seemed to be very knowledgeable although not a
doctor.
- I made a visit to the clinic beforehand with my partner to sign the form. The initial visit seemed fine - was very
satisfied. Staff not overly warm but efficient and polite.
- When I went for the actual treatment I was not so impressed. I was not
with my partner this time and I don't know if this had any bearing - I would like to say it didn't but I have had similar experiences
when alone at clinics in the UK, so it is quite possible. I understand the language barrier is an issue but I found the nurses a little
more brusque and as if I was being hurried constantly.
- When my blood was taken it was in a room with other patients, which I felt
was a bit unusual for a private clinic. I did not feel there was any privacy.
- Dr Milan was excellent - I felt I could communicate
well with him and that he had a very good bedside manner. Unfortunately every time I asked any medical questions or tried to swap
thoughts or medical knowledge the co-ordinator felt a need to intervene or hurry me. I was not taking up a lot of time and in fact they
were late for almost every one of my appointments.
- I seemed to cause a big problem as my egg retrieval and embryo transfer fell at
the weekend. The co-ordinator was very keen to insist I took extra pill days and now I realise why - it was to fit in with their
schedule. Unfortunately my embryo transfer was delayed to day 6 even though it has a lower success rate just because there were
construction works and they didn't want to come in at the weekend!
- I was told I could travel in between appointments or I never
would have done it. So I went on a rather long train journey. While away I started feeling a considerable amount of pain after egg
retrieval. It turned out it was nothing but I panicked as I felt it was unusually painful. When I phoned them I was made to feel a
nuisance for asking for advice and simply told they could do nothing. When I explained I did not want a diagnosis, just reassurance, I
was given limited reassurance and told I could not be seen when I came back on Saturday without being made to feel like I made a big
fuss.
- On the day of the transfer, I was told off by a different nurse constantly as if I was a small child. It was very obvious
she didn't like me because I had annoyed her asking for advice while I was away. Her attitude was very cold and haughty. This upset me
as I was looking forward to the emotional moment of the transfer and in case I felt like I was back at school and at the mercy of
someone who didn't like me.
- We parted fairly well and I thanked them for the medical care as the doctors seemed first class - and
the initial co-ordinator did make a gesture to show that it may have been a difficult experience for me - but all in all it was an
unnecessarily worrying time on top of something that was already very stressful. I did not feel the nurses had very good bedside manner,
some better than others. I do not want to name names as it does not seem fair.
I did feel the attitude towards me changed after I
parted with the money and as my partner was not there. I honestly think they could have tried harder to make me feel more
comfortable.
Waiting for the result now and hoping for the best. I won't be going back anyway as I had none to freeze.
However, I
wouldn't completely slate it - doctors seemed to know their stuff and the language barrier was dealt with as best as possible, and many
people do seem to have a positive experience here. Just wasn't right for me.
Client Response:My name is Ivona Joklikova and I am a coordinator at the Clinic of reproductive medicine and Gynaecology Zlin . I am responding to this review , because I was taking care of this patient.
During her stay at the clinic I spend a lot of time with her and I explained the whole organization and answered all her questions.
Dr. Milan Kovalcik was her treating doctor. He took very good care of her during the whole stimulation, he answered all her questions and the patient certified with her signature that all informations were explained to her in detail , she had a chance to ask questions and all her questions were answered completely and to her satisfaction.
I think the main problem started when she decided to go to Russia after the egg retrieval. The patient was informed about all possible risks that can occur after the egg retrieval and was instructed that she needs to stay within our facility at least 24hours after the procedure. We also advised her that traveling alone shortly after the egg retrieval is not recommended. It was her own decision to travel. She started to have a big abdominal pain on the train to Russia. She called me and I recommended her to either return to our clinic , so the doctor can check on her or she needs to find a doctor in Russia who will check her health problems. She wanted to know what is wrong with her. I am so sorry but I can´t give response to this question unless the doctor examines her in detail.
It is very sad that this patient wrote such review because we tried our best to take a good care of her and to achieved her dream. She underwent a succesful treatment in our clinic and she is pregnant now!
We are very sorry that she had some negative feelings about our clinic, but from our point of view we treated her the same way as every other patient.
We appreciate very much that you´ve sent us this review and if you need any further explanations, do not hesitate to contact me.
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Username: | PCOSer |
Age: | 25-34 |
Location: | London |
Gender: | female |
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